This Privacy Policy describes how Saraghina, headquartered in 350 Lewis Ave, Brooklyn, NY 11233, and accessible via the website www.saraghina.com, collects, uses, protects, and shares users' personal data. By using the website, users agree to the terms of this policy.
Who We Are
The data controller for personal data collected through the website is Saraghina. You can contact us at info@saraghina.com or by phone at +1 (718) 574-0010.
Types of Data Collected
Reservations: Name, phone number, email address, party size, date/time preferences, and any special requests (e.g., dietary needs, celebrations).
Online Orders and Delivery: Name, delivery address, phone number, email address, and payment information.
Gift Cards: Purchaser and recipient name, email address, and payment details.
Newsletter and Promotions: Email address and, optionally, your name.
Contact Forms: Name, email address, phone number, and the content of your message.
Event Inquiries and Catering: Name, contact details, event date, guest count, and any preferences or requirements.
Purpose of Data Processing and Legal Basis
The collected personal data is processed for the following purposes:
Managing Bookings and Service Contracts: To process and manage bookings for travel packages, excursions, and other services.
Informational and Promotional Communications: With user consent, we send promotional emails. Users can withdraw consent at any time.
Customer Support: To handle support requests and technical assistance.
Compliance with Legal Obligations: To meet current legal requirements, including tax, accounting, and data protection laws.
Service Improvement: Browsing data is collected to analyze website traffic, prevent abuse, and enhance services.
The legal basis for data processing is contract execution, user consent (for marketing purposes), and compliance with legal obligations.
Data Processing and Storage
Personal data is processed electronically and/or in paper form, following applicable security measures to prevent unauthorized access, data loss, or destruction. Data is retained only as long as necessary for the purposes listed above and subsequently stored for the period required by law.
Data Sharing and Transfer to Third Parties
We do not sell your personal information. We may share your information with the following categories of third parties, solely to operate our business:
Reservation Platforms: If we use a third-party reservation service (e.g., Resy), your reservation data is shared with that platform and governed by their privacy policy.
Payment Processors: Payment details are handled by PCI-compliant third-party processors. We do not store your full credit card information.
Delivery Services: If you place a delivery order through a third-party service, your name, address, and order details are shared with that provider.
Email Marketing Platforms: If you subscribe to our newsletter, your email address is shared with our email service provider (e.g., Mailchimp, Constant Contact) to deliver communications.
If data is transferred outside the European Economic Area (EEA), adequate measures will be taken to ensure data protection, in compliance with the GDPR.
User Rights
Users have the right to:
Access their personal data and request a copy.
Rectify inaccuracies in their data.
Delete their personal data, unless retention is required by law.
Restrict the processing of their personal data.
Withdraw Consent at any time without affecting the lawfulness of processing based on prior consent.
Object to the processing of personal data for direct marketing purposes
Request Data Portability to another controller, where technically feasible.
To exercise these rights, users can contact the data controller at info@saraghina.com. Additionally, users have the right to file a complaint with the Data Protection Authority.
Data Security
In accordance with the New York SHIELD Act (Stop Hacks and Improve Electronic Data Security Act), we implement reasonable administrative, technical, and physical safeguards to protect your personal information. These measures include:
Limiting access to personal information to authorized personnel only. Using encryption for data transmitted over the internet.
Regularly assessing and updating our security practices.
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Newsletter
If you subscribe to our newsletter or promotional emails, we comply with the federal CAN-SPAM Act. This means: We will not use false or misleading subject lines or header information.
Every promotional email will include a clear and conspicuous way to opt out of future emails. Opt-out requests will be honored within 10 business days. We will not share or sell your email address to unaffiliated third parties for their own marketing purposes.
To unsubscribe, use the “unsubscribe” link at the bottom of any promotional email, or contact us directly.
Purpose of Data Processing
Personal data provided by users when subscribing to the newsletter will be processed for the following purposes:
Sending informational, promotional, and/or commercial communications related to products, services, offers, events, or other activities of interest.
Analyzing user interaction with the sent content (e.g., email openings, link clicks) to improve service quality and personalize communications.
Your Choices
You have the following options regarding your personal information:
Opt Out of Marketing Emails: Unsubscribe at any time using the link in our emails or by contacting us.
Manage Cookies: Adjust your browser settings to block or delete cookies.
Access or Delete Your Information: Contact us to request access to or deletion of the personal information we hold about you. We will respond within a reasonable timeframe.
Opt Out of Analytics: Use the Google Analytics Opt-out Add-on or similar tools for other analytics services.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. For example, transaction records may be retained for tax and accounting purposes as required by applicable federal and New York State law. Newsletter subscriber data is retained until you unsubscribe, after which it is deleted or anonymized.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. If we make material changes, we will post a notice on our Website. We encourage you to review this policy periodically.
Withdrawal of Consent
The user may withdraw consent at any time and stop receiving the newsletter by:
Using the unsubscribe link included in every email communication sent (newsletter@saraghina.com).
Sending an explicit request to the data controller by contacting us at the provided details.
The withdrawal of consent does not affect the lawfulness of processing based on previously given consent.
Contact us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:
Email: info@saraghina.com
Phone: +1 (718) 574-0010